The ERB reprimand Two Energy Operators

By Francis Maingaila
Lusaka, Zambia24 (25-04-2024)

The Energy Regulation Board (ERB) has taken enforcement action against Taam Zambia Limited and Vivo Energy Zambia for non-compliance with the Energy Regulation Act and breach of license conditions.

Taam Zambia Limited received a fine of K60,000 for operating without a valid license, in breach of Section 10 of the Energy Regulation Act No. 12 of 2019.

According to Namukolo Kasumpa, Manager of Public Relations at ERB, this undermines the regulatory framework, which is crucial for ensuring safety, quality, and accountability in the energy sector.

Vivo Energy Zambia was reprimanded for failing to meet the requirements of Clause 7 of Zambian Standard 385, which mandates a well-documented Complaints Handling Procedure.

“This requirement ensures consumer protection by resolving disputes in a fair and transparent manner,” Kasumpa explained.

“These actions demonstrate the ERB’s dedication to fostering a sustainable and responsible energy sector that safeguards consumers and encourages fair competition,” Kasumpa emphasized.

“The Board reminds all licensed energy companies to comply with their license conditions and regulatory requirements, as non-compliance may result in fines, suspension, or revocation of their license.”