Human-centric design to reform Zambia

TRYNESS TEMBO, Lusaka THERE is need for digital financial services (DFS) in Zambia to adopt a Human-Centric Design (HCD) approach and innovation of their products to transform the way services are delivered to consumers. United Nations Capital Development Fund (UNCDF) Mobile Money for the Poor programme (MM4P) regional technical specialist Nandini Harihareswara said HCD has […]