Open Letter: MTN Zambia must be serious

Dear MTN Zambia,

I wish to express my disappointment at the lack of seriousness of your SIM registration department. I submitted a copy of my ID when the SIM registration law was introduced but I was receiving endless sms messages earlier this year asking me to resubmit a copy of my ID.

On 30th March 2016 at 10:06 Zambian time, I emailed a copy of my Drivers License to simregistration@mtnzambia.co.zm as your sms messages advised. But then I got a call from one of your employees last week on Thursday 16th June at 12:14 from the number 096612277 telling me to resubmit a copy of my ID (again!) or else my SIM card will be deactivated.

Many people I know have gone through this process of submitting a copy of their ID, even up to 3 times! I told your employee who called me to send me an email address of your SIM registration department so that I forward them the email I sent in March. This is several days later with no word from anyone at MTN.

Sorry, but all this is nonsense. Are you people at MTN specialists in wasting our time? You lost the copy of my ID and now you are even losing emails. If your staff cannot do their job, why should you punish us for their failure to do what they are paid every month for? Why should I waste my time, energy and fuel to come and redo the SIM registration process for the umpteenth time when one of your staff can simply retrieve my email and get the details there?

I shall not redo the SIM registration process again because I have better things to do with my time. You can disconnect me all you want. Your loss, not mine. Besides, I have largely been using your SIM card for internet and now there is a new pretty chick in town called Vodafone.

Michael Chishala